Visiteur

Visitor Policy

One Happy Family is a community center on the island of Lesvos, built and run by and with refugees. We are an open space, where everyone is welcome, but we also want our visitors from the camps to feel secure and protected. It is important to understand that we are not a touristic site, but try to provide a space outside camp atmosphere. That is why we ask volunteers, other organisations, media representatives or researchers to make an appointment before visiting the space, also to assure that a team member has time to give a tour and answer questions.

Appointment

We are able to welcome visitors Tuesdays and Thursdays from 12 to 5pm. Please make an appointment at least 2 days before your arrival by emailing us on info@ohf-lesvos.org. In this way, we can not only organize our schedule but also keep you updated in case One Happy Family has to close out of situational reasons. (If you are only on the island on one of the other weekdays you can still send an e-mail and we see what is possible)

Please let us know the reason of your visit (e.g. interest in the space, interested in volunteering, research, media coverage) and with how many people you are going to come.

Arrival

If you arrive by car, please park on the parking space marked by signs atop the hill behind OHF. You can also take the public bus from Mytilene center to Kara Tepe (1€, around every half hour during the day) and walk up the hill to OHF (5 minutes).

Clothing

Please keep in mind that we work in a multicultural environment. We kindly ask you to consider this and dress appropriately (e.g. no hotpants).

General rules

Please inform our security at the gate about your arrival. He or she will inform us so we can pick you up. Before your departure, please report to the office that you are leaving.

A One Happy Family team member will show you around the place.

It is totally okay to take pictures of the space and projects but it is not allowed to take pictures of children! We also ask you to only take pictures of adults with their explicit consent.

We strive to be a "logo-free" zone. If you visit as an organisation, please avoid to wear a branded shirt of your NGO.

Distribution of items

We kindly ask you to not to distribute any items, books, leaflets, toys or other things without speaking to us first.

Media Representatives

The above visitor policy also applies for media representatives. In order to ensure our visitors’ safety, we kindly request to also follow our media policy below.

In order to inform our visitors as well as the team members, it would be great if you could email us (info@ohf-lesvos.org) the details of your coverage and the usage of your material (e.g. broadcasting, print and/or online publication).

If you are interested in conducting interviews, please let us know with whom you would like to talk so we have time to arrange it beforehand.

We can never predict the availability of interpreters at the community center. Therefore we kindly ask you to ensure to have your own.

It is not allowed to take pictures of children. Pictures of adults can only be taken with their explicit consent.

One Happy Family reserves the right to stop works if visitors and/or volunteers ask it or report any discrepancy in your reporting.

Research requests

The above visitor policy also applies for research requests. If you are conducting research and are interested in visiting the community center please send an email with the following information to info@ohf-lesvos.org:

  • the topic, frame and purpose of your research (e.g. academic research, research for NGO)
  • the questionnaire (if available)
  • Are you looking for interview partners? (if yes, please specify)